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Frequently Ask Questions (FAQ)

In this section, you can find answers to our most commonly asked questions.

Can't find the answer to your question, please do not hesitate to Contact Us.

My language is not on the list, how can I add it?

If the language you wish to translate your project into, is not in the current list of languages, please let us know and we can add it. You can drop us a message on the Contact Us page, send us an email or call us and we will add it as soon as possible. Please note that we only add real languages.

How can I add a new language to my project for translation?

To add a new language to your project please check out the Adding a Language For Translation To Your Project section of our User Guide.

How can I add or invite a translator to my project?

To add or invite a translator to your project, please check out the Adding a Translator To Your Project section of our User Guide.

How do I download my completed translation in .idml format?

To download your completed translation in .idml, please check out the How To Download A Completed Translation In .idml Format section of our User Guide.

How can I add download credit to my project?

To add download credit to your project, please check out the Adding Download Credit To Project section of our User Guide.

Can I import my Translation Memory in .tmx from another software?

Yes, you can import your translation memory from other platforms as long as it is in the .tmx file format. Importing Your Translation Memory in .TXM File Format section of our User Guide gives you more information about how to import your translation memory.



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